The Value of Measurement.
Automated Business Products 2019 Net Promoter Score Survey Results
Do you ever find yourself wishing there were an easy way to determine exactly how good or bad a partner experience might be? Typically, a business will solicit around 3-5 proposals from vendors and then pick a partner based on “how the salesperson made me feel” or “the vibe I got from the proposal”, eventually signing and hoping for the best. Maybe you wonder why you should choose Automated Business Products?
While this method of vendor vetting is pretty standard, it does’t offer real insight into what you can expect from the administration and service teams. Is your service team local, or will you be waiting for an out-of-state team to resolve your issues?
Local Matters. Team Matters.
Unlike many copier/printer businesses in Colorado, we regularly and proactively reach out to our customers for feedback and input to ensure our own accountability.
We use the Net Promoter Score to understand our team’s effectiveness, as is used by many global businesses. The average Net Promoter Score earned by US based businesses hovers around 30, where some of the better known and loved brands like Apple, Nordstroms, and Costco average in the 80-90 range.
At ABP we want to educate you about our service goals (see below) from our first interactions.
We do this because we believe that the service you receive after we have a signed agreement is as much, if not more, important to you as our partner and customer.
We are proud to announce our 2019 Net Promoter Score Survey results giving ABP a score of
ranking us at 138 in North America!
The average US company has a Net Promoter Score averaging around a score of 30.
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and their employees accountable for how they treat customers like you.
It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization are educated on it’s value, thus opening doors to customer centric change and improved performance.
Consistent Service Performance Matters
Consistency is another important factor for our team, because it’s important to you. We don’t want to just do well once. We want your business to be able to trust our team year after year.
For this reason, we evaluated our scoring looking back to the point when we began surveying our clientele in 2015. We found that we’ve not only improved (an ongoing ambition), but still exceed national averages of performance with an average score of 88.75.
And, while we’re really proud of our achievements our customers say it best.
“Scott always does an outstanding job of repairing the copiers! He was here for hours working on the copier in the WMA office, to make sure that it ran perfectly. We have been very blessed to have Scott as our technician, he is excellent and very much appreciated at Cherry Creek Presbyterian Church.”
“Very easy. I sent an email and service was the next day. Raymond was great. Our problem wasn’t big but took some tweaking to get it fixed. Raymond explained exactly what was going on.”
“Great service and prompt.”
“They came much sooner than expected. Same day service. Excellent work.”
“Cherish is amazing! Always so friendly and willing to help. Larry is very knowledgeable, professional and easy to work with. Great explanation for those that don’t do copy repair.”
“Wayne Graziano did a great job to get the machine up and running again. Very knowledgeable about technical side of our Ricoh machine and worked well with our IT department to troubleshoot all angles of the repair!!!”
Our Promise To You:
30-Day Unconditional Money-Back Guarantee
If for any reason you decide you are not satisfied with the machine purchased, you may return it for a full refund of the original purchase price. This applies to leases too!
Risk Free Lease Upgrade Guarantee
You are eligible to upgrade to ABP’s latest line of digital equipment with equal or higher capabilities at any time during a 12, 24, or 36- month lease without being responsible for the balance of monthly payments owed on the equipment portion of the lease.
30-Minute Telephone Response Time
ABP technicians will call you within 30 minutes of placing your service call to confirm estimated time of arrival.
7 Days a Week Machine Service & Repair
Most companies stop at 5 days a week. Not us! For those with demanding schedules and deadlines, we offer machine service & repair 7 days a week, 8am – 8pm at no additional cost.
6-Hour Maximum On-Site Response Time for MFP’s
If Automated misses the maximum response time on a specific device during a calendar month and your machine is down, Automated will provide service and supplies for that device, free, for that month.
95% Up-time Guarantee
Automated guarantees 95% equipment uptime. Specifically, if your machine is inoperable for more than 5% over the course of one year, we will provide 2 months of free service and supplies.
All-Inclusive Monthly Service and Supply Contracts
You have the option to cancel for any reason at any time with 30 days written notice. No additional charges for accessories, drums or toner. All supplies (excluding paper & staples) and transparencies are included.
We offer and stand behind our promises because we believe that the service you receive after we have a signed agreement is as much if not more, important to you as our partner and customer.
We offer printer/copier and business system solutions to realtors, lawyers, medical facilities, schools, houses of worship, CPAs, title agencies, and any business from start-ups to corporations to institutions. We value your business and hope to continue to serve your organization for generations to come.